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    Customer Ratings

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    Learn everything you need to grow your business with Odoo, the best open-source management software to run a company, at https://www.odoo.com/slides. In this video, learn how to set a Rating Request email template on a Helpdesk Stage and see how Rating Requests work in Live Chat. Other lessons related to this video: 28.a Helpdesk Team Set-Up 28.c Live Chat 28.f Helpdesk Reporting Need more information about Odoo apps? https://www.odoo.com/documentation/user Discover Odoo, schedule a demo, or start your own Odoo revolution for free (no credit card required), at https://www.odoo.com.

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    1. Under which section of the Helpdesk Team form is the “Customer Ratings” option located?
    Self-Service. Performance. Channels. After-Sales.
    2. Where can customers find your Helpdesk Team’s ratings?
    On the Website > Help page. On the Website > Contact Us page. On the Website > Reviews page. On the Website > About page.
    3. Which email template can you use to ask the customer for a rating?
    Ticket: Reception Acknowledgement. Ticket: Solved. Ticket: Rating Request. Ticket: Customer Review.