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Beranda └Helpdesk └Helpdesk Teams

Helpdesk

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Konten Kursus
  • Overview
    • Helpdesk Overview 60 xp
      • Quiz
    • Helpdesk Teams 60 xp
      • Quiz
    • Website & Email Tickets 40 xp
      • Quiz
    • Service Level Agreements (SLAs) 40 xp
      • Quiz
    • Helpdesk Stages 40 xp
      • Quiz
    • Helpdesk Tickets 40 xp
      • Quiz
    • Channels: How to Receive Tickets 40 xp
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  • Live Chat
    • Live Chat: Setup 60 xp
      • Quiz
    • Live Chat: Chat Bot 60 xp
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    • Live Chat: Participate 40 xp
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    • Live Chat: From Chatbot to SO 40 xp
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    • Live Chat: Track Visitor Activity 40 xp
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  • Advanced
    • Customer Ratings 60 xp
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    • After-Sales Features 60 xp
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    • Track & Bill Time 60 xp
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    • Helpdesk Reporting 40 xp
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    • Help Center 60 xp
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    • Help Center - elearning 60 xp
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    • Help Center - Forums 60 xp
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    • Help Center - Knowledge 60 xp
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Helpdesk Teams

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Learn everything you need to grow your business with Odoo, the best open-source management software to run a company, at https://www.odoo.com/slides. 00:00 - Intro 00:58 - Helpdesk dashboard overview 01:30 - Helpdesk stages 05:19 - Create a Helpdesk Team 07:49 - Outro In this video, learn how to XXX..  Other lessons related to this video:  - XXX: https://www.odoo.com/r/XX [contents' short links can be found on the lesson's form view [https://www.odoo.com/r/XX] Need more information about Odoo apps?  https://www.odoo.com/documentation/user  Discover Odoo, schedule a demo, or start your own Odoo revolution for free (no credit card required), at https://www.odoo.com.

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1. How do I ensure new tickets are assigned to the user with the lowest number of open tickets?
Configuration > Helpdesk Teams > Click on a Team > Visibility > All Internal Users Configuration > Helpdesk Teams > Click on a Team > Automatic Assignment > Each user has an equal number of open tickets Configuration > Helpdesk Teams > Click on a Team > Follow All Team’s Tickets Configuration > Helpdesk Teams > Click on a Team > Automatic Assignment > Each user is assigned an equal number of tickets
2. When configuring the "Visibility" setting for a Helpdesk team, what option would I select if I want the team to only be visible to specific team members?
All internal users Invited portal users and all internal users Invited internal users (private) All external users
3. In the Helpdesk app, which feature allows specific users to be automatically informed of updates on all tickets for a particular team?
Visibility settings Followers Automatic Assignment Portal access
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