Helpdesk
Completed
Helpdesk Teams
Learn everything you need to grow your business with Odoo, the best open-source management software to run a company, at https://www.odoo.com/slides. 00:00 - Intro 00:58 - Helpdesk dashboard overview 01:30 - Helpdesk stages 05:19 - Create a Helpdesk Team 07:49 - Outro In this video, learn how to XXX.. Other lessons related to this video: - XXX: https://www.odoo.com/r/XX [contents' short links can be found on the lesson's form view [https://www.odoo.com/r/XX] Need more information about Odoo apps? https://www.odoo.com/documentation/user Discover Odoo, schedule a demo, or start your own Odoo revolution for free (no credit card required), at https://www.odoo.com.
Rating
0
0
1.
How do I ensure new tickets are assigned to the user with the lowest number of open tickets?
Configuration > Helpdesk Teams > Click on a Team > Visibility > All Internal Users
Configuration > Helpdesk Teams > Click on a Team > Automatic Assignment > Each user has an equal number of open tickets
Configuration > Helpdesk Teams > Click on a Team > Follow All Team’s Tickets
Configuration > Helpdesk Teams > Click on a Team > Automatic Assignment > Each user is assigned an equal number of tickets
2.
When configuring the "Visibility" setting for a Helpdesk team, what option would I select if I want the team to only be visible to specific team members?
3.
In the Helpdesk app, which feature allows specific users to be automatically informed of updates on all tickets for a particular team?
