Receive email problem

Question

Hello
I am testing Odoo 13 and I configured outgoing and incoming email successfully and test icon working fine.
*I can send emails fine*, but I can not receive email to users inbox.
in incoming email server setting I would like to know, what should I choose in *Actions to Perform on Incoming Mails, *should it be create a new Email Thread?
I tried with Email Thread and empty also not show any emails.
here is sample of user Aliases:
** odoo @ mydomain.com ** Aliased Model  Users
Record Thread ID

Anisha Bahukhandi · Answer

Hello George,
I would be easy to help you if you'll tell which server type you are using inside the incoming mail configuration.
In order to track emails you can add action inside the "Actions to Perform on Incoming Mails" section.
like you can add "Alias ​​Chatter Model" here
So whenever any mail will come on Odoo then one record will be created inside this model.
https://prnt.sc/rdcqpf
Regard
Anisha Bahukhandi
Technical Content Writer
Webkul

George · Answer

Thank you for your reply.
I am using G Suite email service with my domain.
still no luck to receive emails into user #inbox. should I create alias for user or type user email in login field is enough?
B R
George

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odoo@mydomain.com

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