We're using Odoo Web.
I've enabled the integrated SMS feature, but it seems to be one-way unless I'm mistaken.
Is it a way to send the SMSs "from" our number, so that we'd get the replies?
Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
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No, this is not possible with the SMS integration of Odoo - https://www.odoo.com/documentation/18.0/applications/marketing/sms_marketing/pricing_and_faq.html#more-common-questions
It is however, theoretically possible, to integrate 3rd-party services or communicating via a SMS gateway. If 'Odoo Web' means 'Odoo Online' this option should be out of scope too though.
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