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We're using Odoo Web.

I've enabled the integrated SMS feature, but it seems to be one-way unless I'm mistaken.

Is it a way to send the SMSs "from" our number, so that we'd get the replies?

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No, this is not possible with the SMS integration of Odoo - https://www.odoo.com/documentation/18.0/applications/marketing/sms_marketing/pricing_and_faq.html#more-common-questions

It is however, theoretically possible, to integrate 3rd-party services or communicating via a SMS gateway. If 'Odoo Web' means 'Odoo Online' this option should be out of scope too though.

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