Modify tags in helpdesk - Odoo 18 online

Question

In odoo 18 in the app HelpDesk can create tags but not modify o erase.
Help?

Vashmitha V · Answer

Hello there,
For this you can go to *Settings> Users& Companies> Groups.*
Then Search for *Helpdesk Group.*
And then go *User *as Name, then switch to tab *Access Rights,*
Ensure all *CURD *for *helpdesk.tag *as shown in image below, if not change it and then check.
image [1]

I hope it will help you.

[1] /web/image/72159129-9d3383e1/image.png?access_token=0ae2140d-2450-4b98-8c24-75dfd6de7d33

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