How to deny a user from team to access another teams' tickets in Helpdesk

Question

Hi, I have 2 teams in Helpdesk, one for complains and the other for support.
I want to deny both of them from accessing each other's tickets (Team Tickets).
for example: User1, User2 can access only support tickets - user3 and user4 can access only complains tickets.

Jaideep · Answer

You would need to set the visibility and followers of a team
image [2]
https://www.odoo.com/documentation/saas-18.3/applications/services/helpdesk.html#visibility-assignment [1]

[1] https://www.odoo.com/documentation/saas-18.3/applications/services/helpdesk.html#visibility-assignment
[2] /web/image/78753162-a1fe5992/image.png?access_token=5cc30a83-5a0d-4054-9d0a-7276052fc6c9

Verknüpfte Beiträge	Antworten	Ansichten
I want it so that certain stages in the HelpDesk app will not count towards the ticket open time. Gelöst Helpdesk	1 Okt. 24	1752
Helpdesk editing customers and members Helpdesk	5 Aug. 23	3413
Odoo open sourse Helpdesk	1 Feb. 22	2311
Re-open and highlight HELPDESK ticket on email reply Helpdesk	0 Mai 21	3505
Helpdesk and Maintenance Helpdesk Maintenance	1 Apr. 25	2006

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