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Hi, I have 2 teams in Helpdesk, one for complains and the other for support.
I want to deny both of them from accessing each other's tickets (Team Tickets).

for example: User1, User2 can access only support tickets - user3 and user4 can access only complains tickets.

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Best Answer

You would need to set the visibility and followers of a team

https://www.odoo.com/documentation/saas-18.3/applications/services/helpdesk.html#visibility-assignment

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