Some of our contacts manage helpdesk tickets for multiple customers.
Can I give access to a single external user to review the tickets of more than one customer on the portal?
Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
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- e-Commerce
- 會計
- 庫存
- PoS
- Project
- MRP
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Yes, you can do it by adding this external user as a follower on the team or tickets.
Thank you. That's a good idea.
It will be necessary to manually place the contact as a ticket follower, but it solves my problem.
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