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Some of our contacts manage helpdesk tickets for multiple customers. 
Can I give access to a single external user to review the tickets of more than one customer on the portal?

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Best Answer

Yes, you can do it by adding this external user as a follower on the team or tickets.

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Autor

Thank you. That's a good idea.
It will be necessary to manually place the contact as a ticket follower, but it solves my problem.

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