Some of our contacts manage helpdesk tickets for multiple customers.
Can I give access to a single external user to review the tickets of more than one customer on the portal?
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1
Odgovori
2465
Prikazi
Yes, you can do it by adding this external user as a follower on the team or tickets.
Thank you. That's a good idea.
It will be necessary to manually place the contact as a ticket follower, but it solves my problem.
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