POS : I can't exchange a product with the return button

Question

Hi !
With v18 POS, when a customer brings back a product, I can exchange it with another one, and the customer pays the difference.

With 18.3, When I try to add a product on a refund ticket, I have an error message saying I have to end the refund first. So I have to refund and THEN to make a new order for the new product. It is quite a pain. Have I overlooked a setting option, or is there a reason for this (very annoying) issue ?

Thanks !
Vincent

Cybrosys Techno Solutions Pvt.Ltd · Answer

Hi,
In Odoo 18.3 POS, the refund flow is intentionally sequential: you must end the refund before starting a new order. That’s why the system blocks adding products to a refund ticket—refunds and sales are handled as two separate transactions.

To improve this, you can install a module like POS Product Exchange, which enables true in-POS exchanges: you can return items, add new ones, and complete the difference payment—all in the same session.

You can refer this module - https://apps.odoo.com/a

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