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Hi !

With v18 POS, when a customer brings back a product, I can exchange it with another one, and the customer pays the difference.


With 18.3, When I try to add a product on a refund ticket, I have an error message saying I have to end the refund first. So I have to refund and THEN to make a new order for the new product. It is quite a pain. Have I overlooked a setting option, or is there a reason for this (very annoying) issue ?


Thanks !
Vincent

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Jawaban Terbai

Hi,

In Odoo 18.3 POS, the refund flow is intentionally sequential: you must end the refund before starting a new order. That’s why the system blocks adding products to a refund ticket—refunds and sales are handled as two separate transactions.


To improve this, you can install a module like POS Product Exchange, which enables true in-POS exchanges: you can return items, add new ones, and complete the difference payment—all in the same session.


You can refer this module - https://apps.odoo.com/apps/modules/17.0/product_exchange_pos_sys


Hope it helps

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