Hi! Is it possible to assign a ticket on the Help Desk module to an employee that doesn't have a user?
I can't wrap my head around the extent of the actions (in Odoo) that a user has vs an employee. Thank you! Best
Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
- CRM
- e-Commerce
- Akuntansi
- Inventaris
- PoS
- Project
- MRP
Pertanyaan ini telah diberikan tanda
1
Balas
2414
Tampilan
Yeah it is possible,
add another many2one('hr.employee') field to the helpdesk.ticket model.
if you no longer need assigned to "users",just set it invisible="1" in its view.
Thanks so much for the help - and as for my second point: would these employees be capable of informing updates on this ticket? For example, through the email assigned to that Odoo team?
Yes,through mail.activity
Or check below video.
https://www.youtube.com/watch?v=fwZckHrRlp8&t=30s&ab_channel=OdooMates
Menikmati diskusi? Jangan hanya membaca, ikuti!
Buat akun sekarang untuk menikmati fitur eksklufi dan agar terlibat dengan komunitas kami!
Daftar| Post Terkait | Replies | Tampilan | Aktivitas | |
|---|---|---|---|---|
|
Reply by email to helpdesk ticket problem
Diselesaikan
|
|
3
Mar 25
|
4727 | |
|
0
Mei 21
|
3842 | ||
|
1
Apr 25
|
2113 | ||
|
0
Agu 24
|
1111 | ||
|
2
Agu 24
|
2356 |
