Hi! Is it possible to assign a ticket on the Help Desk module to an employee that doesn't have a user?
I can't wrap my head around the extent of the actions (in Odoo) that a user has vs an employee. Thank you! Best
Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
- CRM
- e-Commerce
- Kirjanpito
- Varastointi
- PoS
- Project
- MRP
Tämä kysymys on merkitty
1
Vastaa
2519
Näkymät
Yeah it is possible,
add another many2one('hr.employee') field to the helpdesk.ticket model.
if you no longer need assigned to "users",just set it invisible="1" in its view.
Thanks so much for the help - and as for my second point: would these employees be capable of informing updates on this ticket? For example, through the email assigned to that Odoo team?
Yes,through mail.activity
Or check below video.
https://www.youtube.com/watch?v=fwZckHrRlp8&t=30s&ab_channel=OdooMates
Nautitko keskustelusta? Älä vain lue, vaan osallistu!
Luo tili jo tänään nauttiaksesi yksinoikeusominaisuuksista ja osallistuaksesi mahtavaan yhteisöömme!
Rekisteröidy| Aiheeseen liittyviä artikkeleita | Vastaukset | Näkymät | Toimenpide | |
|---|---|---|---|---|
|
3
maalisk. 25
|
4992 | ||
|
0
toukok. 21
|
4063 | ||
|
1
huhtik. 25
|
2359 | ||
|
0
elok. 24
|
1243 | ||
|
2
elok. 24
|
2616 |
