When I create a ticket in the help desk and there is a contact assigned, an email is automatically sent to the client, how can I deactivate this option?
Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
- CRM
- e-Commerce
- Akuntansi
- Inventaris
- PoS
- Project
- MRP
Pertanyaan ini telah diberikan tanda
2
Replies
2603
Tampilan
Hi,
you can deactivate the ticket created email notification to customer while creating a new helpdesk ticket by following the below steps.
1. Go to settings and activate developer mode.
2. Then get into the Helpdesk application and Configuration -> Stages.
3. Then Click the New stage from the list of stages that shown in the list view and remove the Email Template and save.
Now the email will not send when you create a new ticket.
Hope this helps.
Thanks.
Menikmati diskusi? Jangan hanya membaca, ikuti!
Buat akun sekarang untuk menikmati fitur eksklufi dan agar terlibat dengan komunitas kami!
Daftar| Post Terkait | Replies | Tampilan | Aktivitas | |
|---|---|---|---|---|
|
1
Apr 25
|
1745 | ||
|
Reply by email to helpdesk ticket problem
Diselesaikan
|
|
3
Mar 25
|
4977 | |
|
0
Nov 24
|
1146 | ||
|
0
Mei 21
|
4051 | ||
|
0
Apr 25
|
2486 |
