Hi! Is it possible to assign a ticket on the Help Desk module to an employee that doesn't have a user?
I can't wrap my head around the extent of the actions (in Odoo) that a user has vs an employee. Thank you! Best
Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
- Müşteri İlişkileri Yönetimi
- e-Commerce
- Muhasebe
- Envanter
- PoS
- Project
- MRP
Bu soru işaretlendi
1
Cevapla
2490
Görünümler
Yeah it is possible,
add another many2one('hr.employee') field to the helpdesk.ticket model.
if you no longer need assigned to "users",just set it invisible="1" in its view.
Thanks so much for the help - and as for my second point: would these employees be capable of informing updates on this ticket? For example, through the email assigned to that Odoo team?
Yes,through mail.activity
Or check below video.
https://www.youtube.com/watch?v=fwZckHrRlp8&t=30s&ab_channel=OdooMates
Enjoying the discussion? Don't just read, join in!
Create an account today to enjoy exclusive features and engage with our awesome community!
Üye Ol| İlgili Gönderiler | Cevaplar | Görünümler | Aktivite | |
|---|---|---|---|---|
|
3
Mar 25
|
4938 | ||
|
0
May 21
|
4009 | ||
|
1
Nis 25
|
2323 | ||
|
0
Ağu 24
|
1221 | ||
|
2
Ağu 24
|
2565 |
