Our References

SOS 24 Corporate

Transforming Security Operations Through a Digital Occurrence Book and Incident Management Platform

SOS Corporate is a leading security services provider responsible for protecting people, property, and assets across multiple operational sites. As the organisation continued to grow, the limitations of traditional paper based occurrence books and manual incident reporting processes became increasingly apparent.

To support its digital transformation strategy, SOS Corporate partnered with The Alchemists to design and implement a modern, mobile-first Occurrence Book and Incident Management solution built on Odoo. The initiative aims to improve operational visibility, strengthen compliance, enhance incident response capabilities, and provide management with real-time operational intelligence.

Business Challenge

The organisation relied heavily on manual occurrence books and paper-based incident reporting processes. While these methods had served the business for many years, they presented several operational challenges:

• Delayed visibility of incidents and site activities • Inconsistent reporting standards across sites • Limited auditability and traceability

• Manual compilation of management reports • Difficulty tracking incident resolution and escalation timelines

• Limited operational insight for management teams

• Administrative overhead associated with paper records

SOS Corporate required a scalable digital solution capable of supporting guards on various client sites, supervisors, and management teams while maintaining the integrity and compliance requirements expected within every clients’ security operations.

The Solution

Working closely with operational stakeholders, The Alchemists designed a customised solution leveraging the flexibility and scalability of Odoo.

The solution includes:

Digital Occurrence Book

A fully electronic occurrence book enabling security guards to record operational activities in real time using mobile devices.

Incident Management

Structured incident capture and management processes with configurable categories, severity levels, escalation workflows, and resolution tracking.

Mobile Workforce Enablement

A mobile-first user experience allowing guards and supervisors to capture and access information directly from the field.

Evidence Management

Support for photographic evidence and supporting documentation attached directly to incident records. Automated Workflows

Automated notifications, incident assignment, and escalation processes to improve response times and accountability.

Reporting & Analytics

Real-time dashboards and management reporting providing visibility into operational performance, incident trends, response times, and site activity. Audit & Compliance Controls

Comprehensive audit trails and role-based security controls designed to support governance, compliance, and accountability.

Benefits

Upon completion, SOS Corporate expects to achieve: • Faster incident reporting and escalation

• Improved operational visibility

• Reduced administrative effort

• Standardised reporting processes

• Enhanced compliance and auditability

• Improved management decision-making through real-time data

• Greater accountability across operational teams • Reduced reliance on paper-based processes

Looking Ahead

The Digital Occurrence Book and Incident Management System forms a key part of SOS Corporate’s broader digital transformation journey.

Future phases are expected to include:

• Patrol Management

• Employee Shift and Time & Attendance

automation

• Workforce Scheduling

• Client Self-Service Portals

• Advanced Operational Dashboards

• AI-Driven Incident Analytics

By leveraging Odoo as its operational platform, SOS Corporate is establishing a scalable digital foundation capable of supporting continued growth and operational excellence.