Deliveries¶
Odoo eCommerce allows you to configure various delivery methods, enabling customers to choose their preferred option at checkout. These methods include integrations with external providers as well as custom options such as flat-rate shipping, free shipping, or in-store pickup.
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Intégration de fournisseur externe¶
You can integrate with third-party shipping carriers, such as FedEx, UPS, or DHL to streamline shipping operations. Connecting with an external provider allows to generate tracking labels automatically and to offer customers several delivery options at checkout.
To enable a third-party delivery provider:
Allez à .
Scroll to the eCommerce section.
Under Configure Delivery Methods, click Find a Delivery Provider.
On the New Providers page, click the Delivery Methods button of an already-installed provider to access the delivery method’s form, or Install a new provider.
Note
The shipping price, including the Margin on Rate or Additional margin configured on the delivery method (if applicable), is displayed when selecting the provider during checkout.
Méthode de livraison personnalisée¶
Les méthodes de livraison personnalisées doivent être créées, par exemple :
to configure fixed-price shipping that applies to all orders;
to configure shipping based on rules;
to configure the Click & Collect option.
To create a custom delivery method, go to , click New, and configure it.
Upon configuring a delivery method, you can:
Utiliser l’onglet Disponibilité pour définir des conditions pour la méthode de livraison en fonction du contenu ou de la destination de la commande.
Enable the Cash on Delivery option so customers can pay upon delivery.
Add a Tracking Link to allow customer to track their order via the customer portal.
Use the eCommerce tab to:
La restreindre à un site web spécifique en le sélectionnant dans le champ Site Web.
Define an Estimated Delivery date to indicate when the order is planned to be delivered. To do so:
Select the number of working days to set a fixed duration for order processing and delivery.
Fill in the Allow selection up to field to let customers choose the delivery date. This might be especially useful for Click & Collect orders.
Select the working schedule in the Based on field.
Example
Your expected delivery period is 5 working days. You allow the customer to choose up to 2 additional working days. If the customer orders on 06/17/2026, the expected delivery date is 06/24/2026. Since customers can select up to 2 additional days, they can choose a delivery date between 06/24/2026, 06/25/2026, and 06/26/2026.
Click & Collect¶
Pour permettre aux clients de réserver des produits en ligne et de les récupérer en magasin, suivre ces étapes :
Allez à .
Faire défiler jusqu’à la section eCommerce, activer Click & Collect, et Enregistrer.
Click Configure Pickup Locations to configure the delivery method, if needed, and ensure the Provider field is set to Pick up in store.
Dans l’onglet Magasins, cliquer sur Ajouter une ligne et sélectionner le ou les entrepôts où les clients peuvent retirer leurs commandes.
Once the setup is complete, click the Unpublished button to change the status to Published and make the delivery method available to customers.
Note
When the product is in stock, a location selector is displayed on the product page and the Address checkout page. Customers cannot select a pick-up location if the product is out of stock at that location, unless the Continue selling option for out-of-stock products is enabled.
Si l’option Afficher la quantité disponible est activée pour un produit, les clients peuvent voir la quantité en stock disponible pour chaque entrepôt dans le sélecteur de lieu sur la page du produit.
Chaque entrepôt doit avoir une adresse complète pour garantir que son emplacement est affiché avec précision aux clients. Les adresses incomplètes empêchent l’affichage de l’entrepôt.
In a multi-company environment, the company assigned to the warehouse must match the company assigned to the website on which the delivery method is used. If the companies differ, the pickup location cannot be selected.
L’option Click & Collect n’est pas disponible pour les services.
By default, the Pay on Site payment method is enabled and published when the Click & Collect feature is activated.
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