Deliveries

Odoo eCommerce allows you to configure various delivery methods, enabling customers to choose their preferred option at checkout. These methods include integrations with external providers as well as custom options such as flat-rate shipping, free shipping, or in-store pickup.

Externe provider-integratie

You can integrate with third-party shipping carriers, such as FedEx, UPS, or DHL to streamline shipping operations. Connecting with an external provider allows to generate tracking labels automatically and to offer customers several delivery options at checkout.

To enable a third-party delivery provider:

  1. Ga naar Website ‣ Configuratie ‣ Instellingen.

  2. Scroll to the eCommerce section.

  3. Under Configure Delivery Methods, click Find a Delivery Provider.

  4. On the New Providers page, click the Delivery Methods button of an already-installed provider to access the delivery method’s form, or Install a new provider.

  5. Configure the delivery method.

Notitie

The shipping price, including the Margin on Rate or Additional margin configured on the delivery method (if applicable), is displayed when selecting the provider during checkout.

Tip

It is also possible to connect your e-commerce to shipping aggregators, such as Sendcloud or Envia.com, or to fulfillment platforms like Gelato.

Aangepaste leveringsmethode

Aangepaste leveringsmethoden moeten worden aangemaakt, bijvoorbeeld:

To create a custom delivery method, go to Website ‣ Configuration ‣ Delivery Methods, click New, and configure it.

Upon configuring a delivery method, you can:

  • Gebruik het tabblad Beschikbaarheid om voorwaarden voor de leveringsmethode te definiëren op basis van de inhoud of bestemming van de bestelling.

  • Enable the Cash on Delivery option so customers can pay upon delivery.

  • Add a Tracking Link to allow customer to track their order via the customer portal.

  • Use the eCommerce tab to:

    • Beperk het tot een specifieke website door deze te selecteren in het Website-veld.

    • Define an Estimated Delivery date to indicate when the order is planned to be delivered. To do so:

      • Select the number of working days to set a fixed duration for order processing and delivery.

      • Fill in the Allow selection up to field to let customers choose the delivery date. This might be especially useful for Click & Collect orders.

      • Select the working schedule in the Based on field.

      Example

      Your expected delivery period is 5 working days. You allow the customer to choose up to 2 additional working days. If the customer orders on 06/17/2026, the expected delivery date is 06/24/2026. Since customers can select up to 2 additional days, they can choose a delivery date between 06/24/2026, 06/25/2026, and 06/26/2026.

      Estimated delivery date at checkout.

Click & Collect

Om klanten producten online te laten reserveren en in de winkel op te halen, volg je deze stappen:

  1. Ga naar Website ‣ Configuratie ‣ Instellingen.

  2. Scroll naar de sectie E-commerce, schakel Click & Collect in en klik op Opslaan.

  3. Click Configure Pickup Locations to configure the delivery method, if needed, and ensure the Provider field is set to Pick up in store.

  4. Klik in het tabblad Winkels op Regel toevoegen en selecteer het magazijn of de magazijnen waar klanten hun bestellingen kunnen ophalen.

  5. Once the setup is complete, click the Unpublished button to change the status to Published and make the delivery method available to customers.

Notitie

  • When the product is in stock, a location selector is displayed on the product page and the Address checkout page. Customers cannot select a pick-up location if the product is out of stock at that location, unless the Continue selling option for out-of-stock products is enabled.

  • Als de optie Beschikbare hoeveelheid tonen is ingeschakeld voor een product, kunnen klanten de voorraadhoeveelheid zien die beschikbaar is voor elk magazijn in de locatiekiezer op de productpagina.

  • Elk magazijn moet een volledig adres hebben om ervoor te zorgen dat de locatie nauwkeurig wordt weergegeven aan klanten. Onvolledige adressen voorkomen dat het magazijn wordt getoond.

  • In a multi-company environment, the company assigned to the warehouse must match the company assigned to the website on which the delivery method is used. If the companies differ, the pickup location cannot be selected.

  • De optie Click & Collect is niet beschikbaar voor diensten.

  • By default, the Pay on Site payment method is enabled and published when the Click & Collect feature is activated.