I would like to send my customers automated emails when their tickets get to specific stages, is that possible?
Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
- CRM
- e-Commerce
- Účetnictví
- Sklad
- PoS
- Projekty
- MRP
This question has been flagged
1
Odpovědět
3038
Zobrazení
Yes, that's possible by following these steps:
1. Go to your desired helpdesk team.
2. Click on the gear icon next to the stage and click on Edit:
3. In the Email Template field enter the email template that you would like to send once a tickets gets to that stage (you can create additional custom email templates):
Enjoying the discussion? Don't just read, join in!
Create an account today to enjoy exclusive features and engage with our awesome community!
Přihlásit se| Related Posts | Odpovědi | Zobrazení | Aktivita | |
|---|---|---|---|---|
|
2
lis 24
|
4673 | ||
|
|
1
srp 24
|
2349 | ||
|
|
1
čvc 24
|
3002 | ||
|
|
1
čvc 24
|
2258 | ||
|
|
1
čvc 24
|
2769 |
