I would like to send my customers automated emails when their tickets get to specific stages, is that possible?
Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
- सीआरएम
- e-Commerce
- लेखांकन
- इन्वेंटरी
- PoS
- Project
- MRP
This question has been flagged
1
Reply
2093
Views
Yes, that's possible by following these steps:
1. Go to your desired helpdesk team.
2. Click on the gear icon next to the stage and click on Edit:
3. In the Email Template field enter the email template that you would like to send once a tickets gets to that stage (you can create additional custom email templates):
Enjoying the discussion? Don't just read, join in!
Create an account today to enjoy exclusive features and engage with our awesome community!
Sign up| Related Posts | Replies | Views | Activity | |
|---|---|---|---|---|
|
2
नव॰ 24
|
2546 | ||
|
|
1
अग॰ 24
|
1422 | ||
|
|
1
जुल॰ 24
|
1888 | ||
|
|
1
जुल॰ 24
|
1400 | ||
|
|
1
जुल॰ 24
|
1637 |
