I would like to send my customers automated emails when their tickets get to specific stages, is that possible?
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1
Odgovori
2086
Prikazi
Yes, that's possible by following these steps:
1. Go to your desired helpdesk team.
2. Click on the gear icon next to the stage and click on Edit:
3. In the Email Template field enter the email template that you would like to send once a tickets gets to that stage (you can create additional custom email templates):
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