Hello,

I greatly appreciate any help that can be provided here.

When a user (customer) goes to their user portal and clicks "Manage Subscription" under an active subscription, it will take them to a page where they can do a number of things. One of those items being a section labeled "Anticipate Payments", which allows you to pay early for a subscription. Ahead of the actual subscription billing cycle due date. It's a manual payment that once processed extends the subscription out.

For some reason, though, the amount this area is charging is never accurate on my account. It usually over charges, actually. With someone's current subscription recurring plan. As an example, if someone owes 65 every billing cycle on their subscription plan, it will charge them 141 and some change when they click that button. Where it should just be charged the 65.

So if someone could answer for me: How can the functionality behind this part of the manage subscription page in the user portal be adjusted, and what determines what is charged when someone presses that button?

Again, I greatly appreciate any help anyone can provide. Please let me know if you need additional information.