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I am using odoo version 14. I have setup my SMTP mail handler correctly (to use my zoho account), and when I test the connection, odoo reports that everything is setup correctly.

However, when I try to send out an email, I get an error. Here is the complete error trace stack:

Error:
Odoo Server Error

Traceback (most recent call last):
  File "/opt/odoo14/odoo/odoo/addons/base/models/ir_http.py", line 237, in _dispatch
    result = request.dispatch()
  File "/opt/odoo14/odoo/odoo/http.py", line 683, in dispatch
    result = self._call_function(**self.params)
  File "/opt/odoo14/odoo/odoo/http.py", line 359, in _call_function
    return checked_call(self.db, *args, **kwargs)
  File "/opt/odoo14/odoo/odoo/service/model.py", line 94, in wrapper
    return f(dbname, *args, **kwargs)
  File "/opt/odoo14/odoo/odoo/http.py", line 347, in checked_call
    result = self.endpoint(*a, **kw)
  File "/opt/odoo14/odoo/odoo/http.py", line 912, in __call__
    return self.method(*args, **kw)
  File "/opt/odoo14/odoo/odoo/http.py", line 531, in response_wrap
    response = f(*args, **kw)
  File "/opt/odoo14/odoo/addons/web/controllers/main.py", line 1381, in call_button
    action = self._call_kw(model, method, args, kwargs)
  File "/opt/odoo14/odoo/addons/web/controllers/main.py", line 1369, in _call_kw
    return call_kw(request.env[model], method, args, kwargs)
  File "/opt/odoo14/odoo/odoo/api.py", line 396, in call_kw
    result = _call_kw_multi(method, model, args, kwargs)
  File "/opt/odoo14/odoo/odoo/api.py", line 383, in _call_kw_multi
    result = method(recs, *args, **kwargs)
  File "/opt/odoo14/odoo/addons/auth_signup/models/res_users.py", line 205, in action_reset_password
    template.send_mail(user.id, force_send=force_send, raise_exception=True)
  File "/opt/odoo14/odoo/addons/mail/models/mail_template.py", line 288, in send_mail
    mail.send(raise_exception=raise_exception)
  File "/opt/odoo14/odoo/addons/mail/models/mail_mail.py", line 272, in send
    smtp_session.quit()
  File "/usr/lib/python3.8/smtplib.py", line 988, in quit
    res = self.docmd("quit")
  File "/usr/lib/python3.8/smtplib.py", line 424, in docmd
    self.putcmd(cmd, args)
  File "/usr/lib/python3.8/smtplib.py", line 371, in putcmd
    self.send(str)
  File "/usr/lib/python3.8/smtplib.py", line 363, in send
    raise SMTPServerDisconnected('please run connect() first')
Exception

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/opt/odoo14/odoo/odoo/http.py", line 639, in _handle_exception
    return super(JsonRequest, self)._handle_exception(exception)
  File "/opt/odoo14/odoo/odoo/http.py", line 315, in _handle_exception
    raise exception.with_traceback(None) from new_cause
smtplib.SMTPServerDisconnected: please run connect() first


Why is the server disconnecting, and how do I resolve this?
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I have the same problem!

the same here and iam using zoho

Same here. I get this error when I click payment, such as wiretransfer .

Найкраща відповідь

I had the same issue. Disconnect/reconnect on Odoo 14 with Zoho SMTP. Turns out that Odoo is trying to send email using the Odoo user's email address, not the email address configured in Odoo mail settings. Zoho SMTP won't let this happen unless it has been configured correctly in Zoho. 

To allow this:

Log in to Zoho mail as the user which you have configured in your Odoo mail settings. Allow it to send mail from your Odoo user's email address - https://mail.zoho.com/zm/#settings/all/sendmailas

For instance, log into Zoho mail as orders@yourdomain.com and allow it send mail as joe.user@yourdomain.com. Check Zoho documentation for how to do this if needed.

Once this step is done (for all your Odoo users) I found that outbound emails are sent successfully from Odoo without the disconnect/reconnect issue.

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Найкраща відповідь

Hi all,
I developed a solution to this issue. Find the free module here: 
https://apps.odoo.com/apps/modules/16.0/gsk_automatic_mail_server/

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Your Solution is valid, we have upgraded your solution to v17, if any one needs it, send an email to info@kitsolutions.org

Найкраща відповідь

Please check company email and Odoo bot's email. If you use Zoho's email, please use real email or alias email for us.

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Найкраща відповідь

Changing the company email to the email I set up the smtp server with worked for me. (email account aliases worked for me too)

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