Hello Morgan

Thanks for your reply.

Infact the applicant receive the email with the link. When he click to the link, There isn't any problem. But when he finish filling information in the package simulator web page and then click on " Review Contract and Sign", then the error occur

Thanks in adavance

It seems like the link in the email might be incorrect. Check the URL to ensure it leads to the correct page. You can also try clearing the cache or refreshing the system. Let me know if you need more help!