Odoo Experience 2017
-
New App: Online Appointments
-
Odoo Partnership Program: Benefits and value
Otto Runarsson (oru)完了
-
Odoo: Simplify Your Business Management (e.g. AES)
John Charles Fabry, Business Advisor, Odoo完了
-
Odoo for Energy and Utility Companies
Gregory Mader, - Ursa Information Systems完了
-
The Art of Prospecting
Hans Borutta完了
-
Reinvigorate Your Transversal Sales Strategy
Nicolas Pénicaut - Business Advisor, Odoo完了
-
Marketing for Partners - How Can Odoo Assist You?
Elin Anna Jonasdottir (ejo)完了
-
Multichannel E-Commerce with Odoo Enterprise
Ashant Chalasani完了
-
Boost Your Sales and Online Presence with Odoo Livechat
Nicoleta Tristan - Business Analyst, Odoo完了
-
Interior constructions: How Odoo was deployed in phases
Peter完了
What is the customer journey?
By customer journey we refer to the end to end set of activities and processes a customer goes through to start using Odoo Enterprise. The Odoo customer journey is everything you do from the moment you go to www.odoo.com, to the moment your Odoo instance is live in production and used by your employees.
What is customer experience?
By customer experience we refer to a set of conscious and subconscious attitudes, feelings and beliefs regarding interactions (awareness, discovery, cultivation, advocacy, purchases, services, etc…) we have with our customers throughout our business relationship.
This talk is about understanding the Customer Experience in order to refine the Customer Journey.
The customer experience is how you feel about the whole process. It is the sum of all thoughts, experiences, feelings, reactions, attitudes, etc… that customers have or will have in regards to the usage or potential usage of Odoo Enterprise. Customer experience can be either overall (in regards to the entire product) or in regards to just one touch-point with the product or service. The customer journey is a representation of the touch-points a customer engages with Odoo.