Can anyone advise where I can find the template for the email that a customer receives when a user sends a message from a ticket? In developer mode, I have found and edited the templates for new ticket acknowledgement and ticket close, but not the "message" one. I'm using v14 on SaaS.
Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
- CRM
- e-Commerce
- Comptabilité
- Inventaire
- PoS
- Projet
- MRP
Cette question a été signalée
5009
Vues
Vous appréciez la discussion ? Ne vous contentez pas de lire, rejoignez-nous !
Créez un compte dès aujourd'hui pour profiter de fonctionnalités exclusives et échanger avec notre formidable communauté !
S'inscrire| Publications associées | Réponses | Vues | Activité | |
|---|---|---|---|---|
|
|
0
août 21
|
3709 | ||
|
3
déc. 25
|
428 | ||
|
0
janv. 17
|
5365 | ||
|
0
nov. 25
|
336 | ||
|
1
mai 25
|
1573 |
As far as I know, there is no template for email "messages" sent from Odoo entities.
If it existed it would be very useful, so we could modify the "FROM" or "REPLY" addresses, or add a fixed text to all messages.
Did you ever find a solution? When agents send messages to tickets they don't have any context to them or a link to the ticket itself. I'm looking for any work around that makes the reasonably good customer experience.