Can anyone advise where I can find the template for the email that a customer receives when a user sends a message from a ticket? In developer mode, I have found and edited the templates for new ticket acknowledgement and ticket close, but not the "message" one. I'm using v14 on SaaS.
Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
- CRM
- e-Commerce
- Contabilidad
- Inventario
- PoS
- Project
- MRP
Se marcó esta pregunta
4169
Vistas
¿Le interesa esta conversación? ¡Participe en ella!
Cree una cuenta para poder utilizar funciones exclusivas e interactuar con la comunidad.
RegistrarsePublicaciones relacionadas | Respuestas | Vistas | Actividad | |
---|---|---|---|---|
|
0
ago 21
|
2952 | ||
|
0
ene 17
|
4469 | ||
|
1
may 25
|
632 | ||
Email Template subject parameters
Resuelto
|
|
1
feb 24
|
2514 | |
|
1
jul 23
|
3422 |
As far as I know, there is no template for email "messages" sent from Odoo entities.
If it existed it would be very useful, so we could modify the "FROM" or "REPLY" addresses, or add a fixed text to all messages.
Did you ever find a solution? When agents send messages to tickets they don't have any context to them or a link to the ticket itself. I'm looking for any work around that makes the reasonably good customer experience.