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Can anyone advise where I can find the template for the email that a customer receives when a user sends a message from a ticket? In developer mode, I have found and edited the templates for new ticket acknowledgement and ticket close, but not the "message" one. I'm using v14 on SaaS.
أنشئ حساباً اليوم لتستمتع بالخصائص الحصرية، وتفاعل مع مجتمعنا الرائع!
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1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.
As far as I know, there is no template for email "messages" sent from Odoo entities.
If it existed it would be very useful, so we could modify the "FROM" or "REPLY" addresses, or add a fixed text to all messages.
Did you ever find a solution? When agents send messages to tickets they don't have any context to them or a link to the ticket itself. I'm looking for any work around that makes the reasonably good customer experience.