Is there a way to calculate time elapsed in tracking values?

Question

Hello, I am in need to time the time needed for each stage in a request ticket.
The stage_id has been tracked.
Is there a way to calculate the time spent in each stage?

Odoo 18, Docker Community edition

Thank you

Ray Carnes (ray) · Answer

Please post the version (16.0, 17.0, 18.0), hosting (Online, Odoo.sh, On Premise), and edition (Community / Enterprise) of Odoo you are asking about as answers may be different.

This is already possible in the CRM, Helpdesk, Project and Recruitment Apps in Odoo 18.0
image [2]

In code this is done via any model that inherits the *mail.tracking.duration.mixin*
See https://github.com/odoo/odoo/blob/18.0/addons/mail/models/mail_tracking_duration_mixin.py [1]

[1] https://github.com/odoo/odoo/blob

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