Hello, I am in need to time the time needed for each stage in a request ticket.
The stage_id has been tracked.
Is there a way to calculate the time spent in each stage?
Odoo 18, Docker Community edition
Thank you
Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
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- e-Commerce
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- 库存
- PoS
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Please post the version (16.0, 17.0, 18.0), hosting (Online, Odoo.sh, On Premise), and edition (Community / Enterprise) of Odoo you are asking about as answers may be different.
This is already possible in the CRM, Helpdesk, Project and Recruitment Apps in Odoo 18.0
In code this is done via any model that inherits the mail.tracking.duration.mixin
See https://github.com/odoo/odoo/blob/18.0/addons/mail/models/mail_tracking_duration_mixin.py
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