Invalid invoice configuration Error - Credit Note

Question

Invalid invoice configuration:
- Please, make sure both the Reversed Entry and the Reversal Reason are specified when confirming a Credit/Debit note.

How can I resolve the invalid invoice configuration error ? Where I want to give these details ?

Thoufeer · Answer

Hi,
Thanks for the response. I cannot validate even if I put the Customer Reference field. Let me clarify the scenario in detail, my invoice was an opening entry or it was generated in the last year. Odoo is started from this year. I need to create a credit note against this entry/invoice which is not available in Odoo.

Jainesh Shah(Aktiv Software) · Answer

Hi, Thoufeer (Machinser)

The validation will show if the field “Customer Reference” is not set in Page “Other Info” . Try adding an invoice reference in the field “Customer Reference” for whose credit note is created. I’ve attached the screenshot for reference.

Feel free to contact me if needed
Hope this will help you.
Thanks & Regards,
Email:  odoo@aktivsoftware.com [1]   None [2]   None [3]   None [4]   None [5]   None [6]   None [7]   None [8]   None [9]   None [10]   None [11]   None [12]

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