Invalid invoice configuration Error - Credit Note

Question

Invalid invoice configuration:
- Please, make sure both the Reversed Entry and the Reversal Reason are specified when confirming a Credit/Debit note.

How can I resolve the invalid invoice configuration error ? Where I want to give these details ?

Thoufeer · Answer

Hi,
Thanks for the response. I cannot validate even if I put the Customer Reference field. Let me clarify the scenario in detail, my invoice was an opening entry or it was generated in the last year. Odoo is started from this year. I need to create a credit note against this entry/invoice which is not available in Odoo.

Jainesh Shah(Aktiv Software) · Answer

Hi, Thoufeer (Machinser)

The validation will show if the field “Customer Reference” is not set in Page “Other Info” . Try adding an invoice reference in the field “Customer Reference” for whose credit note is created. I’ve attached the screenshot for reference.

Feel free to contact me if needed
Hope this will help you.
Thanks & Regards,
Email:  odoo@aktivsoftware.com [1]   None [2]   None [3]   None [4]   None [5]   None [6]   None [7]   None [8]   None [9]   None [10]   None [11]   None [12]

Related Posts	Odgovori	Prikazi
How to add new currency symbol of Saudi arabia, Saudi Riyal in Odoo. I'm using Odoo17 version. Solved accounting currency einvoice saudi zakat	3 apr. 25	3283
Credit note issue creditnotes ZATCA	2 nov. 24	2640
Manually registering payment option while creating credit Note in odoo 18 creditnotes V18	0 okt. 24	1232
Apply one credit note to multiple invoices returns creditnotes	1 avg. 24	1889
Error in tax while creating credit note from invoice credit creditnotes	1 maj 23	3245

This question has been flagged

Enjoying the discussion? Don't just read, join in!