hello
ODOO 9C community
automatic claim creation on incoming mail
How to do that ?
tanks
Thanks
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hello
the answer is :
0) in inventory configuration : install claim management
1) define incoming mail gateway, ie mymail@gmail.com as the mail for the gateway
2) in the advance sheet : create record : crm.claim, ie crm.claim will be created by any incoming mail sent to mymail@gmail.com
1) delete all the alias having this mailbox name, otherwise all incoming mail will be sent to alias IE : if the alias is the Crm Team mailbox then incoming mail will create opportunity and not claim as expected...
test it : it works....
regards
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