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nexplicably is not possible to query the notes text on the tickets helpdesk. One can filter but if you search about a problem is not easy.
The way to do it is to edit the search view as admin. Goto Settings / User Interface / Views / crm.helpdesk
Choose the search view. Edit the view and under the <field name="date"/> insert <field name="description"/>
Done!
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Üye Ol| İlgili Gönderiler | Cevaplar | Görünümler | Aktivite | |
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0
Mar 25
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1568 | ||
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0
Eki 24
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1518 | ||
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1
Eyl 24
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1649 | ||
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1
Ağu 24
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1768 | ||
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1
Tem 24
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1590 |
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