Odoo is the world's easiest all-in-one management software.
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nexplicably is not possible to query the notes text on the tickets helpdesk. One can filter but if you search about a problem is not easy.
The way to do it is to edit the search view as admin. Goto Settings / User Interface / Views / crm.helpdesk
Choose the search view. Edit the view and under the <field name="date"/> insert <field name="description"/>
Done!
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