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nexplicably is not possible to query the notes text on the tickets helpdesk. One can filter but if you search about a problem is not easy.
The way to do it is to edit the search view as admin. Goto Settings / User Interface / Views / crm.helpdesk
Choose the search view. Edit the view and under the <field name="date"/> insert <field name="description"/>
Done!
Luo tili jo tänään nauttiaksesi yksinoikeusominaisuuksista ja osallistuaksesi mahtavaan yhteisöömme!
Rekisteröidy| Aiheeseen liittyviä artikkeleita | Vastaukset | Näkymät | Toimenpide | |
|---|---|---|---|---|
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0
maalisk. 25
|
1569 | ||
|
0
lokak. 24
|
1518 | ||
|
1
syysk. 24
|
1649 | ||
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1
elok. 24
|
1769 | ||
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Helpdesk > Moving tickets between teams
Ratkaistu
|
|
1
heinäk. 24
|
1590 |
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