Hi everyone!

I'm running Odoo 14 Enterprise on the SH platform. I have not done any custom modifications yet. I have a custom URL assigned to the production database, and I've correctly setup up the DNS. SSL certificate is working fine.

 I'll give you some context to my issue:

On zapier.com, I am attempting to connect ODOO CLOUD ERP SELF HOSTED with another app. When it asks me for my sign in credentials, it says: authentication failed: Fault (code AccessDenied) occurred. Message: Access Denied.

I've tried inputting my default https://*.odoo.com URL, as well as my custom URL for the database, and I've tried signing in through multiple accounts, to no avail. Still getting the same error.

I've even tried selecting the Odoo Cloud CRM option on Zapier instead of the Self Hosted option, thinking that I could just directly connect to my self-hosted database as if it was a cloud hosted database. Upon submitting my credentials, and it gave me this error: authentication failed: Console logs:

Finally, I tried signing in through an Odoo Cloud Hosted instance, and that one worked. So why is the Odoo Cloud Hosted database working but not my Odoo SH database? Do I have to configure something in order to authenticate through Zapier?

I tried looking at the documentation, and I found something related to XML-RPC. Do I have to enable XML-RPC on my database in order to authenticate Zapier? In the docs, it says that the authentication itself doesn't require XML-RPC.