Dear All,
How can I inherit and add new input box in this helpdesk page, I have tried with this xml code and nothing happened. Please correct me where did I wrong?
Thanks.
My XML Code -
Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
Dear All,
How can I inherit and add new input box in this helpdesk page, I have tried with this xml code and nothing happened. Please correct me where did I wrong?
Thanks.
My XML Code -
Whenever you enable a "Website Form" option in your helpdesk team settings, the system will copy the "ticket_submit_form" template and create a new view.
You will have to find the copied view from the "Settings/User Interface/VIews" and then inherit that view in your XML.
Hello gladiator,
I hope you are doing well
Upon analysis, I found that setting the “Website Form” Boolean to true in the Helpdesk team causes Odoo to create a new helpdesk ticket form by copying the “ticket_submit_form” view. Therefore, as a solution, you need to inherit the “website_helpdesk.team_form_1” view because the Boolean is already set to true in the “Customer Care” Helpdesk team.
Additionally, I've attached some screenshots for your better understanding.
I Hope this information proves helpful to you.
Thanks & Regards,
Email: odoo@aktivsoftware.com
Skype: kalpeshmaheshwari
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