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1479 Rodiniai

Dear All,

How can I inherit and add new input box in this helpdesk page, I have tried with this xml code and nothing happened. Please correct me where did I wrong?

Thanks.


My XML Code - 





   





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Please help!

Best Answer

Whenever you enable a "Website Form" option in your helpdesk team settings, the system will copy the "ticket_submit_form" template and create a new view.

You will have to find the copied view from the "Settings/User Interface/VIews" and then inherit that view in your XML.




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Best Answer

Hello gladiator, 


I hope you are doing well


Upon analysis, I found that setting the “Website Form” Boolean to true in the Helpdesk team causes Odoo to create a new helpdesk ticket form by copying the “ticket_submit_form” view. Therefore, as a solution, you need to inherit the “website_helpdesk.team_form_1” view because the Boolean is already set to true in the “Customer Care” Helpdesk team.


Additionally, I've attached some screenshots for your better understanding.





I Hope this information proves helpful to you.

Thanks & Regards,

Email:   odoo@aktivsoftware.com           

Skype: kalpeshmaheshwari 

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