Overslaan naar inhoud
Je moet geregistreerd zijn om te kunnen communiceren met de community.
Alle posts Personen Badges
Labels (Bekijk alle)
odoo accounting v14 pos v15
Over dit forum
Deze vraag is gerapporteerd
4 Antwoorden
2811 Weergaven
Avatar
Fabien SERRA

I set up live chat on one of my sites, and when my chatbot tries to contact an operator, here is the error that the Odoo server produces:



2024-01-19 18:55:16,379 1 INFO odoo-db werkzeug: 82.127.89.146 - - [19/Jan/2024 18:55:16] "POST /chatbot/step/trigger HTTP/1.0" 200 - 46 0.030 0.078

2024-01-19 18:55:18,469 1 ERROR odoo-db odoo.http: Exception during request handling.

Traceback (most recent call last):

  File "/usr/lib/python3/dist-packages/odoo/http.py", line 2150, in __call__

    response = request._serve_db()

  File "/usr/lib/python3/dist-packages/odoo/http.py", line 1722, in _serve_db

    return service_model.retrying(self._serve_ir_http, self.env)

  File "/usr/lib/python3/dist-packages/odoo/service/model.py", line 133, in retrying

    result = func()

  File "/usr/lib/python3/dist-packages/odoo/http.py", line 1749, in _serve_ir_http

    response = self.dispatcher.dispatch(rule.endpoint, args)

  File "/usr/lib/python3/dist-packages/odoo/http.py", line 1953, in dispatch

    result = self.request.registry['ir.http']._dispatch(endpoint)

  File "/usr/lib/python3/dist-packages/odoo/addons/website/models/ir_http.py", line 235, in _dispatch

    response = super()._dispatch(endpoint)

  File "/usr/lib/python3/dist-packages/odoo/addons/base/models/ir_http.py", line 222, in _dispatch

    result = endpoint(**request.params)

  File "/usr/lib/python3/dist-packages/odoo/http.py", line 722, in route_wrapper

    result = endpoint(self, *args, **params_ok)

  File "/usr/lib/python3/dist-packages/odoo/addons/im_livechat/controllers/chatbot.py", line 67, in chatbot_trigger_step

    posted_message = next_step._process_step(discuss_channel)

  File "/usr/lib/python3/dist-packages/odoo/addons/crm_livechat/models/chatbot_script_step.py", line 30, in _process_step

    posted_message = super()._process_step(discuss_channel)

  File "/usr/lib/python3/dist-packages/odoo/addons/im_livechat/models/chatbot_script_step.py", line 316, in _process_step

    return self._process_step_forward_operator(discuss_channel)

  File "/usr/lib/python3/dist-packages/odoo/addons/im_livechat/models/chatbot_script_step.py", line 333, in _process_step_forward_operator

    lang=discuss_channel.livechat_visitor_id.lang_id.code,

AttributeError: 'discuss.channel' object has no attribute 'livechat_visitor_id'



Here is the installed version: Odoo 17.0-20240115 (Edition Community).



Thanks for the help!



Avatar
Annuleer
Avatar
Cybrosys Techno Solutions Pvt.Ltd
Beste antwoord

Hi,

Please try upgrading the module website_livechat

If that doesn't work, then try replacing it with the latest addons.


Hope it helps

Avatar
Annuleer
Avatar
Jessy SOBREIRO
Beste antwoord

Made a pull-request to address this issue : github.com/odoo/odoo/pull/167710

Avatar
Annuleer
Avatar
Fabien SERRA
Auteur Beste antwoord

Hi !


Thank you for your answers.


I tried to update (or re-update) everything, but everything was fine in the latest version.


I even deleted Odoo entirely, and started from scratch, scrupulously respecting all the configuration (nginx, odoo.conf...)


It does not work.

I do have an operator, who is available, the chat works well in the Discuss module.


I tested on 3 different browsers (Brave, Chrome, Firefox), in private browsing... Nothing changes, still this error when finding an operator.


Odoo is currently in a very light state: I have only installed live chat (and discussion), and I have not touched the data at all, everything is by default.


Nobody encounters this problem?

Avatar
Annuleer
Pektsekye

The error is about "livechat_visitor_id" attribute.
It comes from the "website_livechat" module.

Can you check that the "website_livechat" odoo module is enabled and active?

Fabien SERRA
Auteur

Indeed... I hadn't installed the siteweb app because I don't need it.

But by installing it, it works like a charm.

So: you need the siteweb app (which is not a prerequisite for livechat app), to have livechate_siteweb, to have a working chatbot.

It's a bit twisted and nowhere explained, but at least it works, so thank you very much!!

Have a good day. 🌞

Avatar
Pektsekye
Beste antwoord

Hello,

Have you followed the instructions:

https://www.odoo.com/documentation/17.0/applications/websites/livechat.html

and created operators?


I think you cannot talk to yourself.

Maybe you will need to access your website in incognito browser mode to test it.

Also you can test it with chat bot:

https://www.odoo.com/documentation/17.0/applications/websites/livechat/chatbots.html


Stanislav

Avatar
Annuleer