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Fabien SERRA

I set up live chat on one of my sites, and when my chatbot tries to contact an operator, here is the error that the Odoo server produces:



2024-01-19 18:55:16,379 1 INFO odoo-db werkzeug: 82.127.89.146 - - [19/Jan/2024 18:55:16] "POST /chatbot/step/trigger HTTP/1.0" 200 - 46 0.030 0.078

2024-01-19 18:55:18,469 1 ERROR odoo-db odoo.http: Exception during request handling.

Traceback (most recent call last):

  File "/usr/lib/python3/dist-packages/odoo/http.py", line 2150, in __call__

    response = request._serve_db()

  File "/usr/lib/python3/dist-packages/odoo/http.py", line 1722, in _serve_db

    return service_model.retrying(self._serve_ir_http, self.env)

  File "/usr/lib/python3/dist-packages/odoo/service/model.py", line 133, in retrying

    result = func()

  File "/usr/lib/python3/dist-packages/odoo/http.py", line 1749, in _serve_ir_http

    response = self.dispatcher.dispatch(rule.endpoint, args)

  File "/usr/lib/python3/dist-packages/odoo/http.py", line 1953, in dispatch

    result = self.request.registry['ir.http']._dispatch(endpoint)

  File "/usr/lib/python3/dist-packages/odoo/addons/website/models/ir_http.py", line 235, in _dispatch

    response = super()._dispatch(endpoint)

  File "/usr/lib/python3/dist-packages/odoo/addons/base/models/ir_http.py", line 222, in _dispatch

    result = endpoint(**request.params)

  File "/usr/lib/python3/dist-packages/odoo/http.py", line 722, in route_wrapper

    result = endpoint(self, *args, **params_ok)

  File "/usr/lib/python3/dist-packages/odoo/addons/im_livechat/controllers/chatbot.py", line 67, in chatbot_trigger_step

    posted_message = next_step._process_step(discuss_channel)

  File "/usr/lib/python3/dist-packages/odoo/addons/crm_livechat/models/chatbot_script_step.py", line 30, in _process_step

    posted_message = super()._process_step(discuss_channel)

  File "/usr/lib/python3/dist-packages/odoo/addons/im_livechat/models/chatbot_script_step.py", line 316, in _process_step

    return self._process_step_forward_operator(discuss_channel)

  File "/usr/lib/python3/dist-packages/odoo/addons/im_livechat/models/chatbot_script_step.py", line 333, in _process_step_forward_operator

    lang=discuss_channel.livechat_visitor_id.lang_id.code,

AttributeError: 'discuss.channel' object has no attribute 'livechat_visitor_id'



Here is the installed version: Odoo 17.0-20240115 (Edition Community).



Thanks for the help!



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Cybrosys Techno Solutions Pvt.Ltd
Best Answer

Hi,

Please try upgrading the module website_livechat

If that doesn't work, then try replacing it with the latest addons.


Hope it helps

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Jessy SOBREIRO
Best Answer

Made a pull-request to address this issue : github.com/odoo/odoo/pull/167710

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Fabien SERRA
Author Best Answer

Hi !


Thank you for your answers.


I tried to update (or re-update) everything, but everything was fine in the latest version.


I even deleted Odoo entirely, and started from scratch, scrupulously respecting all the configuration (nginx, odoo.conf...)


It does not work.

I do have an operator, who is available, the chat works well in the Discuss module.


I tested on 3 different browsers (Brave, Chrome, Firefox), in private browsing... Nothing changes, still this error when finding an operator.


Odoo is currently in a very light state: I have only installed live chat (and discussion), and I have not touched the data at all, everything is by default.


Nobody encounters this problem?

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Pektsekye

The error is about "livechat_visitor_id" attribute.
It comes from the "website_livechat" module.

Can you check that the "website_livechat" odoo module is enabled and active?

Fabien SERRA
Author

Indeed... I hadn't installed the siteweb app because I don't need it.

But by installing it, it works like a charm.

So: you need the siteweb app (which is not a prerequisite for livechat app), to have livechate_siteweb, to have a working chatbot.

It's a bit twisted and nowhere explained, but at least it works, so thank you very much!!

Have a good day. 🌞

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Pektsekye
Best Answer

Hello,

Have you followed the instructions:

https://www.odoo.com/documentation/17.0/applications/websites/livechat.html

and created operators?


I think you cannot talk to yourself.

Maybe you will need to access your website in incognito browser mode to test it.

Also you can test it with chat bot:

https://www.odoo.com/documentation/17.0/applications/websites/livechat/chatbots.html


Stanislav

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