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odoo accounting v14 pos v15
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customerhelpdeskAutomatedActionsAutomated
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2985 Weergaven
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Mélanie

Hello

with automated actions I want create a ticket helpdesk.

for the moment I create the ticket with the good trigger but I want link the customer of the ticket to the contact

can you help me?


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Annuleer
Dương Nguyễn

Hi, can you post an English image or describe more about your use case when you want to create ticket please it that when a partner have been create ?

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Manish Bohra
Beste antwoord

Hello, 

You need to run the python code in place of create record. 

x = env['res.partner'].browse(record.id)

env['helpdesk.ticket'].create({'name':'Test','partner_id':x.id})


Thanks

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Annuleer
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Mélanie
Auteur Beste antwoord

thank you

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Annuleer
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