Skip to Content
You need to be registered to interact with the community.
All Posts People Badges
Ključne besede (View all)
odoo accounting v14 pos v15
About this forum
This question has been flagged
customerhelpdeskAutomatedActionsAutomated
2 Odgovori
3033 Prikazi
Avatar
Mélanie

Hello

with automated actions I want create a ticket helpdesk.

for the moment I create the ticket with the good trigger but I want link the customer of the ticket to the contact

can you help me?


Avatar
Opusti
Dương Nguyễn

Hi, can you post an English image or describe more about your use case when you want to create ticket please it that when a partner have been create ?

Avatar
Manish Bohra
Best Answer

Hello, 

You need to run the python code in place of create record. 

x = env['res.partner'].browse(record.id)

env['helpdesk.ticket'].create({'name':'Test','partner_id':x.id})


Thanks

Avatar
Opusti
Avatar
Mélanie
Avtor Best Answer

thank you

Avatar
Opusti
Related Posts Odgovori Prikazi Aktivnost
How to create a custom trigger in Automated Scheduled Activities?
AutomatedActions Automated
Avatar
Avatar
Avatar
3
jun. 24
3929
Odoo Helpdesk
customer helpdesk odoo16features
Avatar
Avatar
1
jan. 24
1753
Confirmation emails for website helpdesk requests Solved
customer confirmation helpdesk V13
Avatar
Avatar
Avatar
3
jul. 24
5981
Email communication through Helpdesk Module Odoo v.15
customer emails helpdesk chatter
Avatar
0
apr. 23
3393
Fix Automated Action Based on Time Condition, From Odoo AutoAction(Done), to Code(Not yet)
AutomatedActions
Avatar
Avatar
Avatar
3
nov. 25
461