Hi,
can someone explain to me how the live chats are assigned between operators?
is there a way to give one operator priority over another?
thankyou
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Conversations are dispatched based on the current workload of the online operators.
Review the documentation at https://www.odoo.com/documentation/user/14.0/livechat/overview/get_started.html#managing-chat-requests
There isn't a way to prioritize one operator over another, but you can invite another operator to take over a chat request, see https://www.odoo.com/forum/help-1/change-operator-in-livechat-182235
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