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Helpdesk

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Website & Email Tickets

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1. If a customer adds a subject to an email, and sends it to your Helpdesk Team’s email alias, where does it appear when you open the ticket form in Odoo?
In the ticket Description As the ticket tag As the ticket title None of the above
2. If a customer types a message in the description field on the web submission form, where does it appear in Odoo?
In the Description tab In the Chatter In the Type field In the Ticket form
3. What does the “Automatic Closing” feature do?
Automatically closes tickets when they reach the “Solved” Stage Automatically closes tickets after a set period of inactivity Automatically closes tickets after 7 days in the “Solved” Stage Automatically notifies the customer when their ticket is closed