Faham Doors
Company Name: Faham Doors
Country: UAE
Industry: Manufacturing
Main Apps: Full integration
Number of Odoo Users: 154
Odoo Customer Success Manager: Omar Shammout
Odoo Implementing Partner: Trend System Integrators
For over a decade, Faham Doors has been a trusted name in the market, specializing in high-quality doors and innovative wall-fitted furniture solutions. As their business evolved from a small retail and installation company into a full-cycle operation—including sales, manufacturing, production, and after-sales service—the need for a unified, efficient management system became critical.
The Challenge: Multiple Systems, Manual Workflows
Before adopting Odoo, Faham Doors struggled with fragmented processes. Different departments used separate systems, often relying heavily on Excel sheets for essential tasks like accounting, inventory, and lead management. This resulted in time-consuming operations and communication gaps between teams.
"Instead of taking two to three hours to generate an invoice, now it takes only five to ten minutes,” says Yousef Suhail, Director of Tech and Innovation at Faham Doors. “Odoo gave us the ability to start our automation journey, and today, 50% of our functions are fully automated.”
The Odoo Solution: One Platform, Endless Possibilities
After implementing Odoo, Faham Doors was able to bring every aspect of their business under one umbrella:
- Streamlined Manufacturing: With Odoo’s inventory and manufacturing apps, Faham Doors can now allocate materials per order and seamlessly deliver them to the factory for production. The process, once complex and scattered, is now simple and automated.
- Better CRM and Lead Management: Leads from walk-ins, social media, calls, and referrals are automatically captured and assigned to sales representatives. With scheduled follow-ups and automated activities, no customer inquiry is ever lost.
- Improved Communication Between Departments: Thanks to Odoo’s Projects integration, opportunities can be converted into tasks, ensuring smooth communication and collaboration across teams.
- Customization and Flexibility: As an open-source platform, Odoo allowed Faham Doors to customize workflows and even build tailored modules to meet their specific needs.
The Result: Efficiency at Every Step
Migrating to Odoo transformed Faham Doors’ operations. With real-time insights, centralized data, and automated workflows, the company gained full visibility over daily functions, performance metrics, and KPIs—all in one platform.
"Once we discovered Odoo and migrated into it, it gave us an umbrella to cover all our functions. If I had to describe Odoo in one word, it would be efficiency," says Osama Al Refaee, IT and System Development Manager at Faham Group.
