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Úvod └Helpdesk └Helpdesk Tickets

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Helpdesk Tickets

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In this video, learn the basics of Helpdesk tickets, how to convert tickets to opportunities, and how to close tickets. **Check out more Odoo tutorials** - Helpdesk Teams - Helpdesk playlist **App documentation** - All Helpdesk docs **See what Odoo can do for you!** - Schedule a demo: [demo] - Start a free trial: [trial]

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1. What would happen if you leave the "In Stages" field blank when activating the Automatic Closing feature?
Odoo will automatically close tickets in the “New” stage only Odoo will prevent automatic closing from happening Odoo will close inactive tickets from any stage Odoo will send a reminder to the customer before closing
2. What happens to the original ticket after it is converted into an opportunity for the sales team?
The ticket is deleted automatically The ticket is marked as solved, and moved to the last Kanban stage The ticket is archived, and linked to the newly-created opportunity The ticket remains open for further interactions
3. If a ticket is moved to a “Folded” stage, like "Solved," what does Odoo automatically consider the status of that ticket to be?
Pending Archived Closed On Hold